About Us

History

Independent Claims Services is a partnership of experienced, motivated, individuals, who are specialists in a number of fields.

We have been providing investigation services for over 30 years. We do not subcontract or use agents, which clearly dilutes the quality of service and accountability.

All partners of ICS will be personally dealing with matters and available to discuss any aspect of the enquiry if required.

Quite clearly the non use of agents and sub contractors, provides a more consistent, undiluted and better quality service.

Qualifications

Independent Claims Services has a spectrum of experience including former traffic police officers, officers from the CID, military and specialists individuals from the insurance industry and revenue services.

We are qualified accident reconstructors and hold full PCV & HGV commercial driving license. We are also all now qualified EDI certificated professional investigators in anticipation of the new licensing regulations.

The wide spectrum of experiences enables ICS to undertake all aspects of investigation. The individual partners take full responsibility for any enquiries and investigations, and are therefore fully accountable.

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Specialist Investigation & Risk Management Services

Services

Liability / Indemnity / Due Diligence / Auditing

The partnership is very experienced in all aspects of insurance investigations, incorporating motor, employers, public liability, due diligence, property and life policies.

We are noted for our thoroughness, attention to detail, precise statement taking and credibility assessment of witnesses for potential court hearings.

Over the last 30 years we have meticulously investigated all aspects of motor and plant theft claims with particular success.

We are especially noted for our handling and experience when dealing with all aspects of complex underwriting and auditing matters.

We are specialists in the transport sector, regarding HGV haulage, PCV Buses, coaches, trains and taxis.

Auditing Services

We can provide experienced auditors regarding assessments into cover holders, brokers and delegated authorities.

Fraud

We are very experienced in all aspects of potential fraud, combining the partnerships specialist experience in various fields.

We have over the last 30 years undertaken enquires into a number of very high profile cases and presented direct evidence in successful court hearings.

We have access to a variety of sources and specialist databases which assist our successful investigations.

However more than anything, the experience, motivation and dedication of the partnership has always proved to be a crucial factor in the successful investigation of fraud.

Status Reserve Reports

Insurers have a statuary requirement to regulators and an obligation to policy holders to provide accurate reserving on claims.

This is to full fill demands to the FCA (Financial Conduct Authority) and to provide a fair and equitable claims service to policy holders on premiums and renewals.

Status reports endeavour to assist in these obligations.

We also undertake pre-surveillance enquires to assist in justifying whether surveillance is necessary and required.

Other Services

We can provide detailed reports into the financial standing of both companies, businesses and individuals accessing their worthiness for subsequent recovery.

Costs & Fees

Because we do not sub-contract or use agents, our fees are cost effective and reasonable.

We prefer a fixed fee arrangement and abide by service level agreements.

We have no confidence in an “Hourly Rate”.

Products

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Plans

We provide very detailed to scale plans of road traffic accidents, bus stations, factory floors, etc

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Photographs

We do not limit the number of photographs to an enquiry and will supply as many as is necessary.

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Statements

Our statements are  precise, detailed, meticulous and comply fully with CPR rules.

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Reports

Our reports aim to be balanced, comprehensive and take a devil’s advocate approach.

Our Commitment To You

We pride ourselves in providing an experienced, professional and accountable services to all clients.

We guarantee and provide service level agreements with fixed costs.  We have no confidence in an ‘Hourly Rate’.

The complete solution to your investigation requirements.

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Get in Touch with Us

If you have any questions or would like more information regarding ICS please do not hesitate to contact us.

Testimonials

We act on instructions from Lloyds of London, composite insurers, chartered loss adjusters, solicitors, self funders and PLCs.

References can be provided.